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Statement Concerning Cancellation of Scheduled Surgeries for 1/29/2019


Today, Monday, January 21, 2019, our Operation Fix-it spay and neuter canceled unexpectedly.  Due to the late timing of the closure, our volunteers and clients were already arriving and waiting for our doors to open as they usually do at 7:30 AM.


Due to a combination of unrelated and unforeseen problems, our Operation Fix-It program was unable to do surgery safely.  Our program requires multiple levels of experienced and skilled staff to manage everything from pre-surgical evaluations, sedation, anesthesia, the surgical procedure, and post-operative care and observation.  Due to a combination of staff illness and transportation issues, we did not have enough staff to perform surgeries for any of our scheduled clients.


Our surgery team arrives hours earlier than our regular office staff.  Due to this, there was a delay in reaching our administrative staff who were not yet on-site, and our Veterinary Team had to make an executive decision for the safety of the animals that were scheduled. 


We are deeply sorry that this occurred.  When we close, we do have a protocol for alerting our clients that can include emails, texts, phone calls and use of the WWMT closing system.  In this instance, the cancellation was decided too late for us to alert those that needed to know about it.


Our organization has never had anything like this occur before, and we were unprepared to address it as it was unfolding.  Going forward, we are reviewing our cancellation policy and protocols so that this never happens again.  We are also working to contact each client to make arrangements to reschedule.


Our Operation Fix-It program has altered over 72,000 cats and dogs since 2002.  We are providing a critical service to our communities, and we know that you expect a high level of service.  We apologize that we were not able to meet your expectations today.


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4 Comments


Unknown member
Nov 17, 2020

Need to check this once as of now every thing is correct will do it all correct


https://www.fieldengineer.com/skills/vmware-engineer

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Unknown member
Nov 16, 2020

At that point, you just need to choose which one is going to be right for you and what you’re looking to get done. https://www.fieldengineer.com/c1/hire-freelance-computer-engineer

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Unknown member
Jan 28, 2019

At this time, we are planning to open as scheduled. As a general rule, if WMU closes, we also close. I am currently unaware of any issue with our staff making it to KHS. At this time, check-in staff and volunteers should be there.

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Bevy Rich
Bevy Rich
Jan 28, 2019

Will you be cancelling Operation Fix It program for today January 28?

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