Service Availability at KHS
It's been six weeks since we reopened, and we've finally been able to work through the backlog of canceled and pending appointments we needed to get scheduled during the ten weeks we were closed!
Beginning Monday, July 13, we can accept new appointments for cats and dogs. We are not scheduling beyond four weeks to prevent another large-scale cancellation in the event Michigan steps back in the reopening plan. This means that available appointments will book up quickly, and you may be unable to book a date when you call. The number of available appointments is limited.
We strongly encourage anyone who can afford to use a local veterinarian to do so. That will allow us to serve our target group more effectively: pet owners with limited financial means that want to spay or neuter, but cannot afford to have the procedure done at a local veterinary clinic. With limited appointment availability, we want to make sure our low-cost service is getting to the people who need it most, as it was intended.
When calling to schedule, please be patient with our staff. You may have difficulty getting through if our phone lines are all in use. At this time, online appointments are not available, and all scheduling must happen by phone (or in-person only if necessary). We will make another announcement when online appointment requests and payments are open again.
To see a complete list of prices and get an instant quote for your pet's surgery, visit our online Surgery Cost Calculator. You can have your surgery cost quote emailed to you, and find out how much you'll need to pay when calling to schedule. You can also read our Spay Neuter FAQ page for important information about your pet's surgery day, recovery, and any COVID-19 service updates.
We are delighted to announce that we are #SpayTogether grant recipient. #SpayTogether is a stimulus fund administered by The Humane Society of the United States that provides surgery support grants, on-ground assistance, training in high-quality/high-volume spay and neuter procedures discounted veterinary supplies and services to shelters and clinics affected by COVID-19. We will release more information about this soon.
Our Emergency Pet Food Bank is still open on Tuesday and Thursday from 10 AM to 3 PM as curbside service. We can also accept donations of pet food and supplies during those times. We cannot take any used bedding or linens, empty cat litter jugs, used and unwashed soft items like pet clothing, leashes, collars, or soft-sided carriers. We can accept new/unused/clean collars and leashes, hard-sided carriers, and crates in good condition, as well as shampoos, new brushes/grooming tools, and other new necessary pet care supplies. If you have used items you were saving for us, we recommend you find a person who can take them from you directly or continue hanging on to those items until COVID-19 is no longer a public health threat. We are doing everything we can to minimize transmission, and part of that means not accepting used pet care items.
With Executive Order 2020-147 issued, effective Monday, July 13, we are now required to refuse service to anyone arriving without a mask or other effective face covering such as a face shield, scarf or wrap, that is worn correctly and covers the mouth and nose. All occupants of your vehicle must have a mask on and properly worn. When you arrive, please have your mask on before rolling down your window. If you do not have a mask, one will be offered. If you refuse to wear a mask, we can (and will) refuse service to you. The requirement to wear a face-covering does not apply to individuals who are younger than five years old, though children two years old and older are strongly encouraged to wear a face covering, pursuant to guidance from the Centers for Disease Control and Prevention ("CDC") or cannot medically tolerate a face covering.
Our volunteer activity is still restricted, but we are working on some important news for our current and prospective volunteers shortly. Please keep a lookout for those updates.
Thank you so much for your patience through all of this. Nearly everyone we come into contact with has been understanding of the circumstances, and we'd love to keep that up as we begin taking new appointments.